Chris Taylor

Managing Director

Kristel York

Operations Manager

Kristel brings extensive experience across the NDIS and disability support sector, building her career through hands-on frontline work and progressive leadership roles. Starting as a Support Worker, she developed strong expertise supporting participants with complex needs before moving into Team Leader positions.

She is passionate about mentoring teams, strengthening service delivery, and achieving high-quality, participant-centred outcomes. Her personal connection to the disability community through her son provides a meaningful perspective that shapes her empathetic and practical approach.

With qualifications in community sector management and ageing support, Kristel focuses on staff development, operational coordination, and maintaining strong compliance within NDIS frameworks.

0456 800 351

Suzanne Mason

Relationships & Business Development Manager

Suzanne brings extensive experience in business, relationship management and community engagement, with a strong focus on building meaningful connections across the disability support sector. At Home Carer's Alliance, she works closely with participants, families, Support Coordinators and other providers to help create responsive referral pathways and connect people with supports that suit their individual needs.

As a parent with lived experience supporting family members with additional needs, Suzanne understands that navigating services can feel complex and overwhelming. Her perspective, combined with her professional background, shapes a compassionate, practical, relationship-focused approach that puts people, communication, and trust at the centre.

With diploma- and certificate-level qualifications, ongoing Community Services studies, and relevant NDIS screening and training, Suzanne brings strengths in stakeholder engagement, business development, networking, operations and administration. She is passionate about helping participants and families feel heard, informed and supported as they explore the right care, SIL and SDA options for their lifestyle and goals.

Brittney Biggs

Team Leader – Morayfield

07 4512 6601

With experience across disability support, healthcare, and community care, Brittney brings a compassionate and deeply personal perspective to her role as a Team Leader at HCA.

Her own lived experience overcoming learning difficulties and mental health challenges has shaped her strong empathy and commitment to supporting others with patience and understanding. 

Known for her resilience and communication skills, Brittney provides personalised, respectful care that builds trust and promotes positive outcomes.

Her background includes working with children with autism, adults with complex needs, and individuals navigating mental health challenges, all supported by her clinical knowledge as a qualified Enrolled Nurse.

Brittney is dedicated to continuing her education in mental health, aiming to deepen her expertise and enhance the support she provides to those in her care.

Maddie Crighton

Team Leader – Ipswich

07 3485 0032

Maddie brings extensive experience in disability support, with a strong focus on delivering high-quality, person-centred care. Her hands-on background supporting individuals with diverse needs has helped develop her strengths in communication, problem-solving, and creating inclusive environments where participants feel respected and empowered.

She is passionate about promoting independence, dignity, and wellbeing for participants while also supporting the growth and success of her team. Maddie’s strengths include staff leadership, service coordination, behavioural support, medication assistance, and maintaining high standards of care and compliance.

With qualifications in health services and individual support, and further studies in disability support underway, Maddie is committed to continuous improvement and positive outcomes for participants and staff. Her approachable leadership style helps foster strong teams and supportive environments where people can thrive.

Kylie Miller

Team Leader – Ipswich

  07 3485 0032

Kylie brings a compassionate and people-focused approach to disability support, backed by a strong background in early childhood education and inclusive care. Her experience working with children with diverse and developmental needs has helped shape her skills in communication, behaviour support, and creating safe, supportive settings.

She is passionate about delivering person-centred care and support that promotes independence, dignity, and wellbeing. Kylie’s strengths include adapting support to meet individual needs, fostering positive relationships, and creating inclusive spaces where people feel safe, valued, and respected.

With a Diploma in Early Childhood Education and Care, Kylie is committed to creating positive outcomes for participants and their families. Her reliable and caring nature, combined with a genuine desire to make a difference, helps individuals feel empowered, supported, and confident.

Will Burns

Team Leader - Toowoomba

07 4512 6604

Will is a Toowoomba Team Leader at HCA, bringing a compassionate and person-centred approach to supporting participants. He is passionate about helping people maintain their independence, achieve their goals and live meaningful lives. Will values building positive relationships with participants, families and staff and creating a supportive environment where people feel respected and empowered.

Will has supported individuals living with Dementia, Autism Spectrum Disorder (ASD) and mental health conditions, with experience across personal care, medication support and community access. He also has experience supporting participants with a range of individual and complex needs.

His strengths include team leadership, communication, organisation and problem-solving, with experience in staff supervision and rostering, NDIS documentation and compliance, and risk management. Will is committed to ensuring staff are supported to deliver consistent, high-quality care that reflects each participant’s needs and preferences.

Will holds a Certificate III in Individual Support, Certificate IV in Disability Support and a Hope and Healing Certificate.

Mason Stonham

Team Leader - Toowoomba

07 4512 6604

Mason brings over three years of experience in disability support, complex care and staff management to his role as a Team Leader in Toowoomba. He is passionate about supporting participants to live meaningful lives while providing a safe and supportive environment.

Starting as a casual Disability Support Worker, Mason progressed into a full-time role before taking on additional responsibilities in client profile management, stock ordering, documentation and staff coordination. He has experience supporting individuals with complex care and behavioural needs, as well as providing personal care, medication support, manual handling, community access and emotional support.

Mason’s strengths lie in team leadership, organisation, program planning and building positive relationships with participants and staff. He takes a practical and person-centred approach to his work, ensuring support is well organised, responsive and tailored to each participant’s individual needs.

Mason holds a Certificate III in Individual Support and an Advanced Diploma in Community Sector Management, along with current First Aid and CPR training.