Chris Taylor

Managing Director

Kristel York

Operations Manager

Kristel brings extensive experience across the NDIS and disability support sector, building her career through hands-on frontline work and progressive leadership roles. Starting as a Support Worker, she developed strong expertise supporting participants with complex needs before moving into Team Leader positions.

She is passionate about mentoring teams, strengthening service delivery, and achieving high-quality, participant-centred outcomes. Her personal connection to the disability community through her son provides a meaningful perspective that shapes her empathetic and practical approach.

With qualifications in community sector management and ageing support, Kristel focuses on staff development, operational coordination, and maintaining strong compliance within NDIS frameworks.

0456 800 351

Brittney Biggs

Team Leader – Morayfield

07 4512 6601

With experience across disability support, healthcare, and community care, Brittney brings a compassionate and deeply personal perspective to her role as a Team Leader at HCA.

Her own lived experience overcoming learning difficulties and mental health challenges has shaped her strong empathy and commitment to supporting others with patience and understanding. 

Known for her resilience and communication skills, Brittney provides personalised, respectful care that builds trust and promotes positive outcomes.

Her background includes working with children with autism, adults with complex needs, and individuals navigating mental health challenges, all supported by her clinical knowledge as a qualified Enrolled Nurse.

Brittney is dedicated to continuing her education in mental health, aiming to deepen her expertise and enhance the support she provides to those in her care.

Maddie Crighton

Team Leader – Toowoomba

07 4512 6604

Maddie brings extensive experience in disability support, with a strong focus on delivering high-quality, person-centred care. Her hands-on background supporting individuals with diverse needs has helped develop her strengths in communication, problem-solving, and creating inclusive environments where participants feel respected and empowered.

She is passionate about promoting independence, dignity, and wellbeing for participants while also supporting the growth and success of her team. Maddie’s strengths include staff leadership, service coordination, behavioural support, medication assistance, and maintaining high standards of care and compliance.

With qualifications in health services and individual support, and further studies in disability support underway, Maddie is committed to continuous improvement and positive outcomes for participants and staff. Her approachable leadership style helps foster strong teams and supportive environments where people can thrive.

Kylie Miller

Team Leader – Ipswich

  07 3485 0032

Kylie brings a compassionate and people-focused approach to disability support, backed by a strong background in early childhood education and inclusive care. Her experience working with children with diverse and developmental needs has helped shape her skills in communication, behaviour support, and creating safe, supportive settings.

She is passionate about delivering person-centred care and support that promotes independence, dignity, and wellbeing. Kylie’s strengths include adapting support to meet individual needs, fostering positive relationships, and creating inclusive spaces where people feel safe, valued, and respected.

With a Diploma in Early Childhood Education and Care, Kylie is committed to creating positive outcomes for participants and their families. Her reliable and caring nature, combined with a genuine desire to make a difference, helps individuals feel empowered, supported, and confident.